Return & Refund Policy

Last Updated: June 2026

Customer satisfaction is important to Trailovexa.

30-Day Free Return Policy

Customers may request a return within 30 days of receiving their order.

Eligible returns are accepted free of charge.

Return Eligibility

To qualify for a return:

• Item must be unused and in original condition.

• Item must be returned in original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products

• Gift cards

• Clearance or final-sale items

• Products damaged due to misuse or improper handling

Refund Process

After the returned item is received and inspected, customers will receive notification regarding refund approval.

Approved refunds will be issued to the original payment method.

Refund Processing Time

Refunds generally appear within 5-10 business days depending on the customer's bank, credit card issuer, or payment provider.

Order Cancellation

Orders may be canceled within 24 hours of purchase.

Once an order has entered fulfillment or shipping stages, cancellation may no longer be possible.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Photos may be requested to verify the issue and expedite resolution.

Payment Disputes

Customers are encouraged to contact our support team before initiating chargebacks or payment disputes. We are committed to resolving concerns fairly and efficiently.